Job Description

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

Job Summary

Incumbent is responsible for coordinating day-to-day T&E crew management dispatchment functions with a team of crew dispatchers assigned during their assigned shift. 

Essential Functions

• Must answer crew employees’ questions, provide information regarding assignments and hours and call crew employees to ensure staffing requirements are fulfilled for T&E positions.
• Must have good time management skills and a good understanding of Amtrak’s train service and geographical territory.
• Maintain position rosters in addition to completing weekly work zone bulletins/awards, updating manpower records, coordinating training and work schedules and creating staffing reports.
• Deal directly with crew employees, field management personnel, crew base support personnel and labor representatives throughout the tour of duty.
• Other duties as assigned. 

Minimum Qualifications

• Good problem solving skills
• Able to make sound decisions under pressure, self-motivated, positive attitude and commitment towards excellence.
• Knowledge of labor agreements, hours of service law, seniority rosters, territories where T&E employees are employed.
• Required to use multiple screens for arrow and CICS, databases, and Microsoft Office to perform job duties. Excellent verbal, written and listening communication skills, pleasant people-oriented personality, excellent phone etiquette required; must be articulate. 
  • Will provide direction to T & E Personnel in all interactions.

Preferred Qualifications

• On-board/T&E service, crew management, or experience in a crew base support position.
• Practical work experience with Amtrak labor agreements, safety and environmental regulations and applicable federal codes and statutes governing railroad operations. 

Communications and Interpersonal Skills

• Excellent verbal, written and listening communication skills,
• Pleasant people-oriented personality and excellent phone etiquette required
• must be articulate. 

The range is  $4,023.41 – $4,023.41 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). 

 

Health and Wellbeing	Financial and Retirement	Work and Family Life Support
Health, Dental, and Vision Insurance	401K	Rail Pass Privileges
Wellness Programs	Railroad Retirement Benefits	Employee Assistance Program
Medical Plan Opt-out Credit	Life Insurance	Commuter and Flexible Spending Accounts
No-cost Personal Health Advocate	No-cost Financial Advisor Session	Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here .

 

Requisition ID: 167163
Posting Location(s): Delaware

Relocation Offered: No
Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

 

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

 

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

Job Tags

Hourly pay, Permanent employment, Work experience placement, Interim role, Work at office, Local area, Relocation, Flexible hours, Shift work

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