Job Description

Transplant Financial Coordinator

Penn State Health - Hershey Medical Center

Location: Hershey, PA

Summary of Position:

The Transplant Financial Coordinator is a designated member of the Transplant Team and is assigned the primary responsibility of coordinating the financial aspects of care for transplant candidates, donors, and their families. This is a patient-facing position responsible for pre-transplant/implant financial clearance but also prior authorization procurement and maintenance. This position improves the patients' financial experience by providing transparency on payer requirements, the patients' estimated personal financial liability, and by connecting patients with other financial assistance if appropriate. The primary role is to work directly with patients with the most complex financial situations and obtaining authorizations for continuance of transplant/implant care. This may be related to having resources from multiple payers or on-going conditions that produce financially significant costs. Primary responsibility of this role is to ensure financial viability of all transplant referrals throughout the continuum of the transplant/treatment process. This position also serves as a go between insurance companies, patients, and PSH billing offices.

Minimum Qualifications:

• High school diploma or equivalent required.
• One (1) year of experience in a customer service setting.
• Two (2) plus years of insurance or financial experience required.

Preferred Qualifications:

• Certified Transplant Financial Coordinator (CTFC) through the Transplant Financial Coordinators Association (TFCA). If the Certification is not held at the time of hire, must establish a plan with the supervisor for obtaining certification within two (2) years of date of hire.

Why Penn State Health?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

Why Penn State Health Milton Hershey Medical Center?

Penn State Hershey Medical Center is Central Pennsylvania's only Academic Medical Center, Level 1 Regional Adult and Pediatric Trauma Center, and Tertiary Care Provider. As a four-time Magnet-designated hospital, Hershey Medical Center values the hard work and dedication that our employees exhibit every day. Through our core values of Respect, Integrity, Teamwork, and Excellence, our employees are a team committed to compassionate care for our diverse patient population, our community and each other. As a valued team member, we promote continued professional development, specialty certification, continuing education, and career growth.

You take care of them. We'll take care of you. State-of-the-art equipment, endless learning, and a culture of excellence that's Penn State Health. But what makes our healthcare award-winning? That's all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union: Non Bargained

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